POWERFUL MULTI-CORE CPU PERFORMANCE: ACEMAGIC RX16 is equipped with AMD Ryzen7 6800H processor, which adopts the advanced Zen 3+ architecture with 8 high-performance cores and 16 threads, providing excellent multi-tasking capabilities and high-intensity computing performance. Meanwhile, the built-in AMD Redeon 680M core graphics with a frequency of up to 2400MHz delivers superior performance close to that of a dedicated display, making it easy to cope with both business office and gaming and entertainment.
16-inch IPS HD Screen: Equipped with a 16-inch 1920×1200 high-resolution display with advanced IPS display technology and 16:10 golden ratio, it offers a wide colour gamut, high contrast ratio and accurate colour representation for a consistent and high-quality visual experience from any angle. The combination of high refresh rate and low-latency technology ensures that the gaming screen is smooth and free of shading. Every action is clearly visible, and the ultra-narrow bezel design provides ultra-wide viewing angles and lifelike colour reproduction for an unparalleled immersive gaming experience.
16GB + 512GB High-Speed Storage: The RX16 laptop is equipped with a high-speed DDR5 16GB ultra-large RAM that can easily handle the demands of multitasking and running large applications.The high-speed DDR5 RAM ensures a smooth and responsive system that delivers outstanding performance whether you’re working with large data sets or running memory-intensive games. In addition, the hard drive storage solution is a PCIe NVMe 512GB SSD that provides extremely high read and write speeds, significantly reducing system startup, programme loading and file transfer times. Bringing unprecedented speed and efficiency to your work and play.
Rich Expansion Functions: ACEMAGIC RX16 gives you everything you need for connectivity. Equipped with webcam x 1, USB 3.2 x 2, USB 2.0 x 1, HDMI x 1, Type-C (full functionality) x 1, 3.5mm audio/microphone x 1, SD card holder x 1, and Type-C DC jack x 1. Enjoy higher speeds with Wi-Fi 6 compatible with the 802.11ax standard, which is up to 3 times faster than Wi-Fi 5. Wi-Fi 6 Compatible with the 802.11ax standard and up to 3x faster than Wi-Fi 5. Pair it with the backlit keyboard for even more immersion in the gaming world!
ADVANCED CLEANING DESIGN AND STABILITY: While the RX16 laptop is equipped with the AMD Ryzen 9 6900HX high-performance processor, it features advanced cooling technology and design to ensure the processor’s stability and reliability when running at high loads. This not only extends the lifespan of your computer’s individual hardware, but also prevents performance degradation or system crashes caused by overheating, providing you with a consistently stable and smoother gaming experience.
HIGH PERFORMANCE AND LOW POWER CONSUMPTION: The RX16 top-of-the-line configuration delivers powerful performance while focusing on energy efficiency ratios, enabling excellent performance while maintaining low power consumption. This means your laptop can deliver a long battery life while still providing a great running experience, without the need for frequent charging to meet the demands of a day’s work or entertainment.
Usage Tips: 1.During the first startup, follow the on-screen instructions to complete language, network, and system settings to ensure the device functions properly. 2.Make sure the device completes all software updates during the first use.
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13 reviews for ACEMAGIC Gaming Laptop Computer – 16 inch FHD Display Laptop with AMD Ryzen 7 6800H Processor(beat I7-11800H) Up to 4.7GHz, 16GB Ram DDR5 4800MHz 512GB SSD Gaming Notebook with…
Rated 5 out of 5
Marius –
There is a mistake in the description, it is an AMD Ryzen 7 and therefore not an AMD Ryzen 9. Nice and fast laptop with Windows 11 pro. Installation is done quickly and everything works well and fast. The screen is beautiful and can be really bright, anti-reflective and with a wide viewing angle. The sound of the little speakers unfortunately has a bit too little volume. The illuminated keypad I think is great and can even be set in 2 steps (more and less intensity) The casing feels high quality but is plastic as far as I can judge. I really notice a positive impact on internet speed because of Wifi6. All in all, an excellent laptop at a great price.
Rated 4 out of 5
JACK –
Very Good PC. Just enough to be powerful and just enough to keep the battery alive. Only problem until here, it sometime freeze and crash violently.
Rated 5 out of 5
Malik –
The media could not be loaded.
The Acemagic RX16 is a powerful and well-rounded laptop that delivers impressive performance for both work and entertainment. Powered by an AMD Ryzen 9 6900HX processor and Radeon 680M graphics, it handles multitasking, gaming, and demanding applications with ease. The 16-inch IPS display with a 16:10 aspect ratio offers vibrant colours and wide viewing angles, perfect for immersive visuals. With 16GB of RAM and a 512GB SSD, it provides fast load times and smooth operation. Connectivity includes USB 3.2, HDMI, Type-C, and Wi-Fi 6. The advanced cooling system keeps it stable under heavy workloads, while the energy-efficient design provides good battery life. The backlit keyboard and sleek design add to its appeal
Rated 5 out of 5
Suzzz –
The media could not be loaded.
I’ve been using this ACEMAGIC gaming laptop for a few weeks now and I’m very happy with it. The AMD Ryzen 9 6900HX processor is really fast and handles everything I throw at it, including gaming, video editing, and multitasking. It’s definitely better than my old Intel i7 laptop.
The 16-inch Full HD screen looks sharp and bright, and the backlit keyboard is a nice touch—perfect for gaming at night. The 16GB DDR5 RAM and 512GB SSD make the laptop run very smoothly and fast. Games load quickly and there’s no lag even with more demanding games.
It also feels well built and looks sleek. It runs pretty quiet most of the time, but the fans do get a bit loud during heavy gaming, which is expected.
Overall, I think this is a great gaming laptop for the price. If you’re looking for good performance without spending too much, this is a solid choice.
Rated 4 out of 5
Noodle Bar Loughborough –
Very impressive, has brilliant graphics and sound. Though I can’t get use to the keyboard, even after putting on the replacement. I thought that it was missing the hashtag as some of the punctuation are in the wrong place. I’ve managed to play a few heavy games which I was unsure would work. The storage isn’t very big, I bought an external ssd for my games. Very happy with it so far.
Rated 1 out of 5
Zarteblartfast –
I have not been able to use it. It is way to complicated. Not as simple as hp, acer and the likes…annoyed.
Rated 5 out of 5
Chief –
Bought this laptop because of the Ryzen 9 CPU and have been very impressed with it’s performance. I like playing processing heavy games (football manager) and this machine handles it superbly, cuts down loading times and makes everything more pleasant.
It’s a beautiful looking laptop, full case of aluminium with a nice logo on the front (far better than previous logo used by acemagic). Plenty of input ports for everything you’d need. It’s a very good spec for the money.
Negatives are the speakers are terrible and the battery life seems pretty poor but I use a Bluetooth speaker and usually have it plugged in so I won’t mark it down for that.
Rated 5 out of 5
Lindatiger –
The media could not be loaded.
Absolutely blown away by the ACEMAGIC Gaming Laptop! The AMD Ryzen 9 6900HX processor is a beast, handling everything I throw at it with ease—it definitely gives the i7-11800H a run for its money. The 16-inch FHD display is crisp and vibrant, making games and movies look fantastic. The 16GB of DDR5 RAM at 4800MHz ensures smooth multitasking, and the 512GB SSD provides lightning-fast load times. The backlit keyboard is a nice touch, especially for late-night gaming sessions. It’s also surprisingly lightweight for a gaming laptop, making it easy to carry around. The battery is also good. Overall, this laptop offers incredible performance and value for the price. If you’re looking for a powerful and portable gaming notebook, the ACEMAGIC is a top-notch choice. Five stars all the way!
Rated 5 out of 5
Marius –
Avevo già acquistato l’anno scorso un Acemagic AX16 che , con mio stupore , arrivò tramite Amazon da una città in Germania vicino a Nijmegen (che invece sta in Olanda, oltre confine). Malgrado molte tappe intermedie in centri di logistica Amazon in Germania , lo ricevetti puntuale in poco più di cinque giorni dall’ordine. Malgrado l’esperienza precedente , sono rimasto stupito quando ho scoperto che l’Acemagic RX16 acquistato proveniva da un centro logistico Amazon a Madrid : sembra che nessuno voglia importare i prodotti di questa azienda cinese direttamente in Italia. Malgrado la provenienza madrilena , l’articolo è arrivato puntuale in meno di quattro giorni dall’ordine. Ad ogni buon conto ero già rimasto positivamente convinto del mio primo acquisto dell’AX16 : imballo perfetto , tutte le parti del sistema correttamente testate e funzionanti e , ultimo ma non meno importante , privo di virus . In aggiunta a ciò avevo configurato l’AX16 con Ubuntu 24.04 in dual boot (resta Windows su una partizione del SSD da 512 GB e come default il laptop parte con Ubuntu 24.04 su una seconda partizione del SSD da 512 GB). Come era prevedibile , pure questa volta l’RX16 acquistato è arrivato con imballo perfetto e con tutte le parti del sistema correttamente testate e funzionanti. Questa volta sul RX16 ho fatto due modifiche alla configurazione hardware del laptop , sostituendo la SO-DIMM DDR5 originale da 16 GB con due SO-DIMM DDR5 da 64 GB (2x32GB) , arrivate da un centro logistico di Amazon in Francia , ed aggiungendo un secondo SSD NVMe formato 2280 da 2 TB inserito nell’apposito secondo alloggiamento libero , questa volta arrivato da un centro logistico Amazon in Italia . Anche qui ho configurato il laptop RX16 in dual-boot (resta Windows sul SSD NVMe originale da 512 GB e come default il laptop parte con Ubuntu 24.04 configurato sul secondo SSD NVMe da 2 TB). Il grosso vantaggio dei laptop Acemagic sta nella possibilità di personalizzare la configurazione incrementando la RAM o la memoria di storage se semplicemente si vuole un laptop non costoso ma con buone prestazioni , iGPU integrata , ampia RAM ed ampio storage . Non sono il primo , nè sarò l’ultimo , a notare il difetto che l’RX16 , per estendere la RAM o gli SSD , costringe l’utente a dover aprire la scocca posteriore , non avendo degli sportellini appositi sul retro per cambiare RAM o SSD (forse una scelta dovuta al desiderio di mantenere la robustezza della scocca in alluminio) . Unica nota di biasimo il fatto che sul sito Amazon si citava come attivare la tastiera retroilluminata : questa è attivabile tramite la combinazione di tasti Fn + F9 , non Fn + Barra Spaziatrice come riportato nella descrizione sulla pagina web di Amazon . Ho già segnalato la cosa ad Amazon , ma non so se hanno effettuato la correzione perchè la pagina web di Amazon per Acemagic RX16 è sparita , non so se per esaurimento scorte o per attesa di correzione delle informazioni da parte del costruttore o dell’importatore . In ogni caso ho segnalato il disguido anche all’importatore RMZAO che mi ha inviato conferma di aver ricevuto questa mia segnalazione su come attivare correttamente la retroilluminazione .
Rated 5 out of 5
Akhas –
Un ordenador más que estupendo, después de usar tanto tiempo uno que es de hace años y años, haciendo comparación, es totalmente distinto, es una muy buena experiencia el cambio. Lo primero que tengo que decir es el peso del ordenador portátil, más que fenomenal, no pesa nada en comparación con el que tenía antes. El tamaño es el ideal para trabajar fuera, tiene el teclado numérico a parte y funciona de maravilla. Un punto a destacar es que viene numerosos protectores de teclado y con el teclado del país que se necesite. Llevo ya casi 2 semanas de uso y me funciona bastante bien. He elegido este también porque mi pareja puede trabajar en él y jugar videojuegos. La resolución tanto la batería son una maravilla. 100% recomendable.
Rated 5 out of 5
Noodle Bar Loughborough –
I bought this for myself as a replacement for my DELL XPS 15. As this Acemagic is less than a third of the price mf the old Dell my expectations were modest. Boy was I pleasantly proven wrong. This machine is a speed demon and the build quality is exceptional.
Evidence of this was the moment you open the box. Well packaged and wrapped in paper clothe, the metal finish to the case is luxuriously high quality. I dont know exactly what metal the case is wrapped in but the gun metal matt finish is stunning. This is only seen in high end laptops costing in the thousands. How acemagic included this finish to a £700 laptop is amazing value for money.
Included inside is a nice compact USB C power brick and a great bespoked rubber keyboard protective cover. Why is this the first time I have ever seen a keyboard cover for laptop? Every laptop should come with this.
Powering up the machine Windows 11 loads up quicky and before I did anything I ran the Laptop through as many virus scanning tools as I could. Happy to report the thing is clean and safe.
Testing on my favorite games CounterStrike and Call of Duty, it breezed through the framerates at 60+ with all the settings turned on max. AMDs 6800HX is an absolute killer for laptops
I love this machine to bits.
Rated 5 out of 5
Zarteblartfast –
Meine Kinder haben schon lange Computer Unterricht in der Grundschule. Jetzt kommen sie in die 4. Klasse und Sie wollten unbedingt einen eigenen Laptop haben. Ich wollte Ihnen nicht ein billig Laptop für 300 EUR kaufen und dann nach 2 Jahren ein neuen kaufen müssen. Aus diesem Grund fiel meine Wall auf diesen Laptop. Alles was Sie spielen oder die Programme was sie ausprobieren läuft ohne Probleme. Ich persönlich finde das Bild richtig gut fast vergleichbar mit meinem Laptop was 1300 EUR gekostet hat. Von uns eine klare Kaufempfehlung
Rated 5 out of 5
Malik –
Been looking for a new laptop for photo editing for a while. This one came up in a review as a budget option and definitely gives a lot of bang for your buck!! Amazon were doing a discount deal at the time so I jumped for it and am very happy I did!! (Purchased 1/5/25) Running a top end Ryzen 9 6900RX with Raedon on board graphics. I upgraded the RAM straight away to 64GB 5600 MHz (super easy to do!) The onboard graphics utilizes 6GB of this. The thing boots up super quick and absolutely flies along. The fixed keyboard is a US layout (only a couple of shifted keys in different places I think check out on google) but it comes with a high quality UK layout overlay which fits snuggly over the top of you prefer to use this. Plenty of usb 2/3 connections for peripherals etc. Comes with pure Windows 11 without any bloatware! The screen is also clear and sharp which is nice. The support is by way of a QR code scan to what’s app. I had a couple of questions so used this and the response was quick and helpful. No waiting for emails etc. similar spec’d machines would cost 2 or 3 times the price of this one so I would recommend as I really don’t have negatives. So far so good!!
Marius –
There is a mistake in the description, it is an AMD Ryzen 7 and therefore not an AMD Ryzen 9. Nice and fast laptop with Windows 11 pro. Installation is done quickly and everything works well and fast. The screen is beautiful and can be really bright, anti-reflective and with a wide viewing angle. The sound of the little speakers unfortunately has a bit too little volume. The illuminated keypad I think is great and can even be set in 2 steps (more and less intensity) The casing feels high quality but is plastic as far as I can judge. I really notice a positive impact on internet speed because of Wifi6. All in all, an excellent laptop at a great price.
JACK –
Very Good PC. Just enough to be powerful and just enough to keep the battery alive.
Only problem until here, it sometime freeze and crash violently.
Malik –
The media could not be loaded.
The Acemagic RX16 is a powerful and well-rounded laptop that delivers impressive performance for both work and entertainment. Powered by an AMD Ryzen 9 6900HX processor and Radeon 680M graphics, it handles multitasking, gaming, and demanding applications with ease. The 16-inch IPS display with a 16:10 aspect ratio offers vibrant colours and wide viewing angles, perfect for immersive visuals. With 16GB of RAM and a 512GB SSD, it provides fast load times and smooth operation. Connectivity includes USB 3.2, HDMI, Type-C, and Wi-Fi 6. The advanced cooling system keeps it stable under heavy workloads, while the energy-efficient design provides good battery life. The backlit keyboard and sleek design add to its appeal
Suzzz –
The media could not be loaded.
I’ve been using this ACEMAGIC gaming laptop for a few weeks now and I’m very happy with it. The AMD Ryzen 9 6900HX processor is really fast and handles everything I throw at it, including gaming, video editing, and multitasking. It’s definitely better than my old Intel i7 laptop.
The 16-inch Full HD screen looks sharp and bright, and the backlit keyboard is a nice touch—perfect for gaming at night. The 16GB DDR5 RAM and 512GB SSD make the laptop run very smoothly and fast. Games load quickly and there’s no lag even with more demanding games.
It also feels well built and looks sleek. It runs pretty quiet most of the time, but the fans do get a bit loud during heavy gaming, which is expected.
Overall, I think this is a great gaming laptop for the price. If you’re looking for good performance without spending too much, this is a solid choice.
Noodle Bar Loughborough –
Very impressive, has brilliant graphics and sound. Though I can’t get use to the keyboard, even after putting on the replacement. I thought that it was missing the hashtag as some of the punctuation are in the wrong place. I’ve managed to play a few heavy games which I was unsure would work. The storage isn’t very big, I bought an external ssd for my games. Very happy with it so far.
Zarteblartfast –
I have not been able to use it. It is way to complicated. Not as simple as hp, acer and the likes…annoyed.
Chief –
Bought this laptop because of the Ryzen 9 CPU and have been very impressed with it’s performance. I like playing processing heavy games (football manager) and this machine handles it superbly, cuts down loading times and makes everything more pleasant.
It’s a beautiful looking laptop, full case of aluminium with a nice logo on the front (far better than previous logo used by acemagic). Plenty of input ports for everything you’d need. It’s a very good spec for the money.
Negatives are the speakers are terrible and the battery life seems pretty poor but I use a Bluetooth speaker and usually have it plugged in so I won’t mark it down for that.
Lindatiger –
The media could not be loaded.
Absolutely blown away by the ACEMAGIC Gaming Laptop! The AMD Ryzen 9 6900HX processor is a beast, handling everything I throw at it with ease—it definitely gives the i7-11800H a run for its money. The 16-inch FHD display is crisp and vibrant, making games and movies look fantastic.
The 16GB of DDR5 RAM at 4800MHz ensures smooth multitasking, and the 512GB SSD provides lightning-fast load times. The backlit keyboard is a nice touch, especially for late-night gaming sessions. It’s also surprisingly lightweight for a gaming laptop, making it easy to carry around. The battery is also good.
Overall, this laptop offers incredible performance and value for the price. If you’re looking for a powerful and portable gaming notebook, the ACEMAGIC is a top-notch choice. Five stars all the way!
Marius –
Avevo già acquistato l’anno scorso un Acemagic AX16 che , con mio stupore , arrivò tramite Amazon da una città in Germania vicino a Nijmegen (che invece sta in Olanda, oltre confine). Malgrado molte tappe intermedie in centri di logistica Amazon in Germania , lo ricevetti puntuale in poco più di cinque giorni dall’ordine.
Malgrado l’esperienza precedente , sono rimasto stupito quando ho scoperto che l’Acemagic RX16 acquistato proveniva da un centro logistico Amazon a Madrid : sembra che nessuno voglia importare i prodotti di questa azienda cinese direttamente in Italia. Malgrado la provenienza madrilena , l’articolo è arrivato puntuale in meno di quattro giorni dall’ordine.
Ad ogni buon conto ero già rimasto positivamente convinto del mio primo acquisto dell’AX16 : imballo perfetto , tutte le parti del sistema correttamente testate e funzionanti e , ultimo ma non meno importante , privo di virus . In aggiunta a ciò avevo configurato l’AX16 con Ubuntu 24.04 in dual boot (resta Windows su una partizione del SSD da 512 GB e come default il laptop parte con Ubuntu 24.04 su una seconda partizione del SSD da 512 GB).
Come era prevedibile , pure questa volta l’RX16 acquistato è arrivato con imballo perfetto e con tutte le parti del sistema correttamente testate e funzionanti.
Questa volta sul RX16 ho fatto due modifiche alla configurazione hardware del laptop , sostituendo la SO-DIMM DDR5 originale da 16 GB con due SO-DIMM DDR5 da 64 GB (2x32GB) , arrivate da un centro logistico di Amazon in Francia , ed aggiungendo un secondo SSD NVMe formato 2280 da 2 TB inserito nell’apposito secondo alloggiamento libero , questa volta arrivato da un centro logistico Amazon in Italia .
Anche qui ho configurato il laptop RX16 in dual-boot (resta Windows sul SSD NVMe originale da 512 GB e come default il laptop parte con Ubuntu 24.04 configurato sul secondo SSD NVMe da 2 TB).
Il grosso vantaggio dei laptop Acemagic sta nella possibilità di personalizzare la configurazione incrementando la RAM o la memoria di storage se semplicemente si vuole un laptop non costoso ma con buone prestazioni , iGPU integrata , ampia RAM ed ampio storage .
Non sono il primo , nè sarò l’ultimo , a notare il difetto che l’RX16 , per estendere la RAM o gli SSD , costringe l’utente a dover aprire la scocca posteriore , non avendo degli sportellini appositi sul retro per cambiare RAM o SSD (forse una scelta dovuta al desiderio di mantenere la robustezza della scocca in alluminio) .
Unica nota di biasimo il fatto che sul sito Amazon si citava come attivare la tastiera retroilluminata : questa è attivabile tramite la combinazione di tasti Fn + F9 , non Fn + Barra Spaziatrice come riportato nella descrizione sulla pagina web di Amazon . Ho già segnalato la cosa ad Amazon , ma non so se hanno effettuato la correzione perchè la pagina web di Amazon per Acemagic RX16 è sparita , non so se per esaurimento scorte o per attesa di correzione delle informazioni da parte del costruttore o dell’importatore .
In ogni caso ho segnalato il disguido anche all’importatore RMZAO che mi ha inviato conferma di aver ricevuto questa mia segnalazione su come attivare correttamente la retroilluminazione .
Akhas –
Un ordenador más que estupendo, después de usar tanto tiempo uno que es de hace años y años, haciendo comparación, es totalmente distinto, es una muy buena experiencia el cambio.
Lo primero que tengo que decir es el peso del ordenador portátil, más que fenomenal, no pesa nada en comparación con el que tenía antes.
El tamaño es el ideal para trabajar fuera, tiene el teclado numérico a parte y funciona de maravilla.
Un punto a destacar es que viene numerosos protectores de teclado y con el teclado del país que se necesite.
Llevo ya casi 2 semanas de uso y me funciona bastante bien. He elegido este también porque mi pareja puede trabajar en él y jugar videojuegos.
La resolución tanto la batería son una maravilla.
100% recomendable.
Noodle Bar Loughborough –
I bought this for myself as a replacement for my DELL XPS 15.
As this Acemagic is less than a third of the price mf the old Dell my expectations were modest.
Boy was I pleasantly proven wrong. This machine is a speed demon and the build quality is exceptional.
Evidence of this was the moment you open the box. Well packaged and wrapped in paper clothe, the metal finish to the case is luxuriously high quality. I dont know exactly what metal the case is wrapped in but the gun metal matt finish is stunning. This is only seen in high end laptops costing in the thousands. How acemagic included this finish to a £700 laptop is amazing value for money.
Included inside is a nice compact USB C power brick and a great bespoked rubber keyboard protective cover. Why is this the first time I have ever seen a keyboard cover for laptop? Every laptop should come with this.
Powering up the machine Windows 11 loads up quicky and before I did anything I ran the Laptop through as many virus scanning tools as I could. Happy to report the thing is clean and safe.
Testing on my favorite games CounterStrike and Call of Duty, it breezed through the framerates at 60+ with all the settings turned on max. AMDs 6800HX is an absolute killer for laptops
I love this machine to bits.
Zarteblartfast –
Meine Kinder haben schon lange Computer Unterricht in der Grundschule. Jetzt kommen sie in die 4. Klasse und Sie wollten unbedingt einen eigenen Laptop haben. Ich wollte Ihnen nicht ein billig Laptop für 300 EUR kaufen und dann nach 2 Jahren ein neuen kaufen müssen. Aus diesem Grund fiel meine Wall auf diesen Laptop. Alles was Sie spielen oder die Programme was sie ausprobieren läuft ohne Probleme. Ich persönlich finde das Bild richtig gut fast vergleichbar mit meinem Laptop was 1300 EUR gekostet hat. Von uns eine klare Kaufempfehlung
Malik –
Been looking for a new laptop for photo editing for a while. This one came up in a review as a budget option and definitely gives a lot of bang for your buck!! Amazon were doing a discount deal at the time so I jumped for it and am very happy I did!! (Purchased 1/5/25) Running a top end Ryzen 9 6900RX with Raedon on board graphics. I upgraded the RAM straight away to 64GB 5600 MHz (super easy to do!) The onboard graphics utilizes 6GB of this. The thing boots up super quick and absolutely flies along. The fixed keyboard is a US layout (only a couple of shifted keys in different places I think check out on google) but it comes with a high quality UK layout overlay which fits snuggly over the top of you prefer to use this. Plenty of usb 2/3 connections for peripherals etc. Comes with pure Windows 11 without any bloatware! The screen is also clear and sharp which is nice. The support is by way of a QR code scan to what’s app. I had a couple of questions so used this and the response was quick and helpful. No waiting for emails etc. similar spec’d machines would cost 2 or 3 times the price of this one so I would recommend as I really don’t have negatives. So far so good!!